Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: July 19, 2025

Introduction

Ceylon Tour Guide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services to connect with certified Sri Lankan tour guides.

By using our service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name and contact information (email, phone number)
Account credentials and profile information
Payment information (processed securely through third-party providers)
Communication preferences and correspondence
Tour preferences and booking history

Usage Information

We automatically collect certain information when you use our services:

Device information and IP address
Browser type and version
Pages visited and time spent on our site
Search queries and interactions with our platform

How We Use Your Information

We use your information to:

Provide and maintain our tour guide marketplace services
Process bookings and facilitate communication between travelers and guides
Send you important updates about your bookings and account
Improve our services and user experience
Comply with legal obligations and resolve disputes
Send marketing communications (with your consent)

Information Sharing

We may share your information in the following circumstances:

With tour guides when you make a booking or inquiry
With service providers who help us operate our platform
When required by law or to protect our rights
In connection with a business transfer or acquisition

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We use industry-standard encryption and security protocols to protect your data, including secure SSL connections and encrypted data storage.

Your Rights

You have the right to:

Access and update your personal information
Request deletion of your data
Opt out of marketing communications
Request a copy of your data
Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

If you have any questions about this Privacy Policy or our data practices, please contact us:

hello@ctg.lk

+94 11 234 5678